At Zalizi.com, we strive to provide the best shopping experience for our customers. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns
1.1. Eligibility for Returns
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.2. Non-Returnable Items
Certain items are exempt from being returned, including:
Gift cards
Downloadable software products
Some health and personal care items
1.3. Return Process
To initiate a return, please contact us at:
Email: [email protected]
Phone: +1 559-578-4159
Please provide your order number and the reason for the return. We will respond with instructions on how and where to send your returned item.
1.4. Return Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2. Refunds
2.1. Refund Eligibility
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
2.2. Late or Missing Refunds
If you haven’t received a refund yet:
First, check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at [email protected] or call us at +1 559-578-4159.
3. Exchanges
3.1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].
4. Gifts
4.1. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
4.2. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
5. Shipping
5.1. To return your product, you should mail your product to the address provided after contacting our support team.
5.2. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
6. Contact Information
For any questions regarding returns, refunds, or exchanges, please contact us at:
Email: [email protected]
Phone: +1 559-578-4159