At Zalizi.com, we aim to provide our customers with the best shopping experience, which includes a smooth and reliable shipping process. Please review our Shipping Policy for details on how we handle shipping and delivery.
1. Shipping Destinations
1.1. Domestic Shipping (Within the United States)
We offer shipping to all 50 states, including Alaska, Hawaii, and U.S. territories.
1.2. International Shipping
We currently ship to [Insert Countries or Regions, e.g., Canada, the UK, and Australia]. If your country is not listed, please contact us at [email protected] to inquire about shipping options.
2. Processing Time
2.1. Order Processing
Orders are processed within [Insert Number of Days, e.g., 1-3 business days] after your order is placed and payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Rates & Delivery Estimates
3.1. Shipping Rate
Shipping costs are calculated at checkout based on your location and the shipping method selected. We offer various shipping options, including:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
3.2. Delivery Estimates
Delivery times vary depending on your location and the shipping method chosen. Please note that delivery times are estimates and do not account for delays due to unforeseen circumstances (e.g., weather conditions, carrier delays).
4. Order Tracking
4.1. Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order using the tracking number provided.
5. Shipping Restrictions
5.1. Some products may have shipping restrictions due to size, weight, or regulations. If an item cannot be shipped to your location, you will be notified at checkout.
6. Customs, Duties, and Taxes (For International Orders)
6.1. All international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the total cost of the order or shipping fees.
6.2. Zalizi.com is not responsible for delays caused by customs processing.
7. Lost or Damaged Packages
7.1. Lost Packages
If your package is lost in transit, please contact us at [email protected] or +1 559-578-4159. We will work with the carrier to resolve the issue and may offer a replacement or refund.
7.2. Damaged Packages
If your package arrives damaged, please take photos of the damage and contact us immediately at [email protected]. We will assist you with a replacement or refund, depending on the situation.
8. Incorrect Shipping Information
8.1. Please ensure that all shipping information is correct when placing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.
9. Contact Information
For any questions or concerns about our Shipping Policy, please contact us:
Email: [email protected]
Phone: +1 559-578-4159